When submitting a return request after the specified time, which is 3 days from the date of receipt.
When the product is used, damaged, or is not in the same condition as when you received it.
Consumer products that have been used or installed.
Products whose serial numbers have been tampered with or removed.
Can I return the item I purchased after 3 days?
If circumstances prevent you from returning the item within 3 days of receipt, please contact our customer service team or submit a complaint through the Contact Us page on our website. All complaints submitted in this case will be reviewed independently.
If I wish to return an item I purchased because it arrived damaged, who will pay the shipping costs?
If you wish to return an item, Modern Home guarantees a completely free return. In this case, Modern Home will pay the full shipping cost and refund your money in full, or compensate you with a new shipment of the damaged items.
* How can I get my money back on my credit card?
Refunds are processed quickly and smoothly after the item is received. If you paid electronically (such as by credit card), the refund will be credited directly to your account, or you can use the refunded balance towards new orders.
The item I received is not the same item I ordered. How can I return it?
First, we apologize for this unintentional error. In this case, you can return the item in its original condition and packaging and send it back to us. Once we receive the item, we will immediately begin the process of refunding you in full.
What is meant by the "original cover" that is sealed and locked?
You should make sure that the envelope is not opened or damaged, and that it is in the same condition as when you received it.
I changed my mind and no longer want the item I bought, even though it arrived correctly as ordered. Can I return it? How?
In this case, the item can be returned provided that it is returned within 3 days of the date of receipt. You can also exchange the product for another product in the store, bearing the shipping cost.
